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A non-refundable payment of $75 is required at the time of scheduling for all Aether Essential Mobile DNA Tests. Deposits will remain 100% non-refundable unless the DNA test is canceled by Aether Essential Mobile DNA Testing.
Full payment is due the day of the test. A link will be sent to the person ordering the test.
If the remaining testing balance is unreceived, a collector will NOT be dispatched to complete the test.
Any mileage fees associated with the test is due prior to a collector being dispatched to the testing location.
For the safety of our staff, we maintain a zero-tolerance policy for hostile or unsafe environments during DNA collections. If at any time our collector feels unsafe due to disputes or aggressive behavior between testing parties or other supporting individuals, the appointment will be immediately terminated. In such cases, no refund will be provided.
We strongly advise all clients to maintain a calm and respectful environment to ensure a smooth and safe testing process for all parties involved. Thank you for your cooperation and understanding.
Refunds are available if a service is canceled or incomplete due to the fault of Aether Essential Mobile DNA Testing. This does not include incomplete tests resulting from safety concerns.
Approved refunds will be processed within 10 business days from the date of the request.
Same-day appointment fees, mileage fees, and any lab processing fees are non-refundable.
If testing has commenced but not completed, a partial refund may be issued, excluding costs for services already rendered.
A mileage fee of $0.65 per mile will be charged for travel beyond 25-mile radius from our main office.
For distances exceeding 50 miles, additional travel time may be billed at an hourly rate of $50 per hour.
Mileage is calculated from starting point to the appointment location and back to starting point.
Mileage fees may be waived for bulk testing contracts or under special agreements, at the discretion of Aether Essential Mobile DNA Testing
A same-day appointment can be arranged for an additional fee of $50, subject to availability.
Same-day appointments must be booked at least 4 hours in advance. Requests made after 2:00 PM may incur an extra fee of $50.
Same-day appointments are not guaranteed and are based on the availability of staff and resources.
The urgency fee must be paid in full at the time of booking, in addition to the $75 deposit, for a total of $125 to confirm the same-day appointment.
The base testing fee includes up to two parties (e.g., one alleged father and one child).
For each additional party (e.g., another child, mother, etc.), an extra fee of $75 will be applied.
Discounts may be available for testing more than three additional parties. Contact our office at 301-901-7786 for a customized quote.
All parties must provide valid identification and consent forms before testing..
Cancellations must be made at least 48 hours before the scheduled appointment to avoid any penalties.
Cancellations made within 24-48 hours of the appointment will incur a cancellation fee of $25.
Failure to appear for an appointment without prior cancellation will result in the full charge of the service fee, and no refunds will be issued.
Appointments can be rescheduled once without penalty if notice is given at least 24 hours in advance.
These policies and procedures are designed to ensure that all DNA testing services are conducted efficiently and fairly. For any questions or special requests, please contact our office at 301-901-7786 directly.
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